Shipping policy

SHIPPING POLICY

PROCESSING AND PRODUCTION TIME
Blank items typically ship within 1 to 2 business days of payment. Custom Logo orders ship after production is complete, and production begins once you approve your digital proof. Production takes 1 to 2 business days after proof approval. Processing and production times do not include transit time.

SHIPPING RATES AND DELIVERY TIMES
Standard Shipping: $7.99 flat rate. Arrives in 5 to 8 business days after your order ships.
Express Shipping: $19.99. Arrives in 3 to 5 business days after your order ships.

Retail shipping rates are the same no matter how much you order. Wholesale bundles always ship free. Wholesale orders for single items ship at the same rates as retail.

WHERE WE SHIP
We ship to all 50 states, U.S. territories, and APO/FPO military addresses. For international orders, contact us at info@merchantsmark.shop before ordering.

RUSH ORDERS
Need it by a specific date? Contact us before ordering so we can confirm whether your deadline is possible. Express Shipping speeds up delivery only and does not shorten production time. We cannot guarantee delivery dates unless confirmed in writing.

TRACKING
You’ll receive a tracking number by email once your order ships. Please allow up to 24 hours for tracking to update.

ADDRESS ACCURACY
Please double check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect or incomplete address, you will be responsible for the cost of reshipping.

LOST OR STOLEN PACKAGES
Once a package is handed to the carrier, risk of loss passes to you. If tracking shows delivered but you haven’t received your order, check with neighbors and your local carrier office first. We’re happy to help file a claim with the carrier, but we are not responsible for packages lost or stolen after confirmed delivery.

DAMAGED IN TRANSIT
If your order arrives damaged, contact us within 5 days of delivery at info@merchantsmark.shop with your order number and photos of the item and packaging. Please keep all packaging until your claim is resolved. See our Return & Refund Policy for full details.

DELAYS
Delivery times are carrier estimates and are not guaranteed. We are not responsible for delays caused by carriers, weather, holidays, or other events outside our control.

CONTACT
Shipping questions can be sent to info@merchantsmark.shop.