FAQ

How It Works

1. Pick your gear. Choose your products and colors, and select Blank or Custom Logo.

2. Send your logo. After you order, upload it on our Send Your Logo page with your order number. PNG, JPG, PDF, or SVG all work.

3. Approve your proof. We'll email you a digital proof showing exactly how your logo will look. Nothing gets made until you sign off.

4. We make it and ship it. Production takes one to two business days after proof approval, then your order ships with tracking sent to your inbox.

Ordering

Is there a minimum order?
Nope. Order one piece or a hundred. Small runs are welcome.

What's the difference between Blank and Custom Logo?
Blank is the item as is, with no printing. Custom Logo adds your logo to the product for $2 more. Just pick the style you want on the product page.

Can I use more than one logo on an order?
Yes. Send us a note with your order or email us, and we'll work it out with you.

Your Logo and Proofs

How do I send my logo?
After you place your order, head to our Send Your Logo page, enter your order number, and upload your file. You can also email it to us with your order number.

What file types do you accept?
PNG, JPG, PDF, and SVG. For the sharpest print, send the highest resolution version you have. Vector files (SVG, PDF, or AI) work best. If your file isn't print-ready, we'll let you know when we send your proof.

Will I see my design before it's made?
Always. Every custom order gets a digital proof for your approval. Nothing goes into production until you sign off.

Can you print any logo or artwork?
As long as you own it or have the rights to use it. We can't print trademarked or copyrighted characters, game logos, or artwork that belongs to someone else.

Will the colors match my screen exactly?
Very close, but screens and printing never match perfectly. Small differences in color and placement are a normal part of making custom products.

Production and Shipping

How long does it take?
Production takes one to two business days after you approve your proof. Production starts at proof approval, not when the order is placed. Delivery time then depends on the shipping option you choose.

Can I rush an order?
Email us before you order with your deadline and we'll tell you honestly whether we can hit it. Express Shipping speeds up delivery, not production.

How much is shipping?
Standard Shipping is a flat $7.99 and arrives in 5 to 8 business days after your order ships. Express Shipping is $19.99 and arrives in 3 to 5 business days. Wholesale bundles always ship free.

Where do you ship?
All 50 states, U.S. territories, and APO/FPO military addresses. Need international shipping? Email us for a quote.

Will I get tracking?
Yes. You'll get a tracking number by email as soon as your order ships.

Returns and Problems

Can I return a custom order?
Because custom items are made with your logo, they can't be returned once production starts. That's why we send a proof first. Blank items that are unopened and unused can be returned within 14 days of delivery.

What if my order arrives damaged or wrong?
Email us within 5 days of delivery with your order number and photos, and we'll reprint, replace, or refund it at no cost to you.

Wholesale

Do you offer wholesale pricing?
Yes. Stores and organizations can apply on our Wholesale page. Once approved, you'll get wholesale pricing on every product plus access to Build a Bundle.

What is Build a Bundle?
A wholesale-only deal: pick any 5 product lines for $279.99 with your logo free, free shipping, and no setup fee. Each line is a set quantity (for example, 18 deck boxes or 7 dice trays), and you can mix and match however you like.

Do I need a resale certificate?
If you're buying to resell, yes. We'll ask for it when you apply.